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Response times

Tool not working / bug report — Within 48 hours
General question — Within 2 business days
Tool suggestion — We review all ideas monthly

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Before you write

Quick answers to the questions we get most.

My file won't process — what should I check?

First, make sure the file opens normally on your device and is under the size limit shown in the tool. If it's a password-protected PDF, unlock it first. If it still fails, tell us the tool name, file type and size — that's all we need to reproduce it.

Do you store the files I upload?

Most tools process files entirely in your browser, so nothing is uploaded at all. Tools that need a server (like office conversions) delete your files automatically after processing.

Can you add a tool I need?

Probably — tell us the exact job you need done (not just the tool name). Suggestions that fit the existing categories get built fastest, and they're always free.

Is there a way to report a wrong result?

Yes, and we appreciate it. Mention the tool, what you expected, and what you got. If possible attach the input file details (type, size, source app) — that usually pinpoints the cause immediately.